Privacy Policy

Effective Date: June 1, 2025

Kenwood Laundromat ("we," "us," or "our") operates the self-service laundry facility located at 1330 W Arrowhead Rd, Duluth, MN 55811. This Privacy Policy describes how we collect, use, and protect information you provide when contacting us, including through SMS text messaging.

1. Information We Collect

We may collect the following types of information:

• Phone number: When you text or call our business number, we receive your mobile phone number.

• Message content: The content of SMS messages you send us (e.g., questions about hours, machine availability, or services).

• Opt-in records: The date, time, and method by which you consented to receive SMS communications from us.

We do not collect payment information, email addresses, or physical addresses through our SMS program.

2. How We Use Your Information

We use the information we collect solely to:

• Respond to your questions and inquiries about our laundromat

• Provide operational updates such as hours, machine availability, and service alerts

• Send occasional promotional messages if you have opted in to receive them

• Comply with legal obligations

3. SMS Program — Important Notice

By texting our number or providing your phone number at our location and consenting to receive messages, you agree to receive SMS text messages from Kenwood Laundromat. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP.

4. Sharing of Information

We do not sell, trade, rent, or otherwise share your personal information with third parties for their marketing purposes. We may share information only in the following limited circumstances:

• Service providers: We use Twilio, Inc. to transmit SMS messages. Twilio processes message data on our behalf and is subject to its own privacy policy at twilio.com/legal/privacy.

• Legal compliance: We may disclose information if required by law, court order, or governmental authority.

5. Data Retention

We retain SMS opt-in records and message logs only as long as necessary to provide our services and comply with applicable law. You may request deletion of your data at any time by contacting us.

6. Security

We take reasonable precautions to protect the information we collect. However, no method of transmission over the internet or mobile network is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our SMS program is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13.

8. Your Rights and Choices

• Opt out of SMS: Reply STOP to any message from us at any time.

• Request information: Ask us what personal information we hold about you.

• Request deletion: Ask us to delete your personal information from our records.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

10. Contact Us

Kenwood Laundromat 1330 W Arrowhead Rd Duluth, MN 55811 Phone / SMS: (218) 310-0887